At Trendsetters, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re happy to assist you with a return or exchange under the conditions outlined below.
✅ Return & Exchange Eligibility
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7-Day Window: You may request a return or exchange within 7 days of receiving your order.
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Original Condition: Items must be unused, unworn, and in original condition.
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Packaging: All original packaging, including dust bags, protective plastic on hardware, and tags, must be returned exactly as received.
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Proof of Purchase: Your order number or digital invoice is required.
❌ Non-Returnable Items
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Items showing signs of use, stains, perfume smells, or scratches on hardware
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Items returned without original protective packaging
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Items purchased during Flash Sales or Promotions clearly marked as non-returnable
⚠️ Defective or Incorrect Products
If you receive a defective or incorrect item, please contact us within 48 hours of delivery.
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Unboxing Video: We strongly recommend recording a short unboxing video. This helps us quickly verify claims for damaged or incorrect items.
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Resolution: After verification, we will arrange a free replacement or a full refund at no additional cost to you.
💳 Refund Process
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Once we receive and inspect the returned item, we will notify you regarding approval or rejection.
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Cash on Delivery (COD) Orders: Refunds are issued via Bank Transfer, EasyPaisa, or JazzCash within 5–7 business days after approval.
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Online/Card Payments: Refunds will be credited back to the original payment method, subject to bank processing times.
📦 Return Shipping
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Customers are responsible for return shipping costs in cases of change of mind.
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We recommend using a trackable courier service (such as TCS, Leopards, or PostEx) to ensure safe delivery back to us.
📞 Contact Our Support Team
If you have any questions regarding returns or refunds, please contact us:
📧 Email: tresnsetterofficial.contact@gmail.com
📞 WhatsApp / Call: +92 300 4260603